Telecommunication spend can be an organisation’s third-biggest overhead after wages and rent and the dependency is critical. Yet according to the Gartner Group telco billing can be as much as 10% inaccurate. It's no wonder few organisations can stay on top of their telecommunications billing, without large internal resources or the assistance of third party expertise.

ZiCi uses proprietary tools to measure your organisation’s telco usage directly from your PBX or Call Manager. These call data records (CDR) are filtered to produce easy to read and understandable summary reports which are viewable online. Now you have your own reports to compare against the often-complicated telco vendor invoices. They are fully customisable, exportable and managed completely by ZiCi Ltd.

Each new customer gets a free ‘health check’ to see if there are savings to be made, by identifying whether any equipment is not being used and could be terminated, or by getting a better contract deal with their vendor.

ZiCi also offers bill reconciliation, to ensure our clients’ telco spend is appropriate, and provides reports to show trends, highlighting areas of savings and any areas of concern, where action needs to be taken.